Welcome to Funmionlineglobalstore's FAQ!
We understand that shopping online can come with a lot of questions, and we’re here to help! Whether you’re looking for information on our products, shipping, payment options, or something else, you’ll find answers right here. If you don’t find what you’re looking for, feel free to reach out to our customer support team – we’re always happy to assist!
Shopping information
Navigating through an online store should be hassle-free, and we’ve made it easy for you! In this section, you’ll find everything you need to know about making purchases at Funmionlineglobalstore. From how to order to our payment methods, shipping policies, and more, we’ve got you covered. If you still have questions, our friendly customer support team is just a message away!
Placing an order is easy! Simply browse our products, select the items you’d like to purchase, and add them to your cart. When you’re ready, head to the checkout page to complete your order by providing shipping details and making a payment.
We aim to deliver the following working day if the order is received by 11am. There may be circumstances beyond our control that may slow down delivery. You will be notified accordingly.
We log your order, we pick it, we check it, we pack it, we label and ship it. We send out a dispatch email once your parcel leaves us.
Yes you do. You should receive this with the order confirmation email after you have completed your order.
Orders are delivered using third party logistics company like DHL etc.
At Funmiglobal, we offer our customers the flexibility and convenience of shopping online and picking up their purchases in-store. Our Click and Collect service is designed to make your shopping experience even easier.
Which Funmiglobal stores offer Click and Collect service?
You can pick up your order at our main store location:
[Your store address here]
How do I use Click and Collect?
Using Click and Collect is simple:
i. Shop online for your favourite items.
ii. Choose Click and Collect at checkout.
iii. Visit our store to pick up your order.
When can I collect my item(s) after placing my order with Click and Collect online?
Orders placed before 11:00 AM are eligible for same-day collection. You can pick up your order between 1:00 PM and 8:00 PM every day at our Funmiglobal Store, [insert address here].
What happens if I miss my allocated collection date?
If you miss your selected collection date, which is typically within 24 hours of placing your order, your order will be canceled with a small handling fee of 10%. If you’re running late or need to change your collection date, simply call our customer support at [store phone number] and we’ll do our best to arrange a more convenient time for you.
Kindly read our Terms and Conditions for more information on Click and Collect.
We apologize for any inconvenience caused. If you receive the wrong item or if your product is damaged, please contact us immediately with your order details, and we’ll assist you with a return or exchange.
Payment Information
At Funmiglobal, we want to ensure your shopping experience is easy and secure. Below is the information regarding the payment methods we accept:
We accept the following payment methods for your convenience:
Debit/Credit Cards (Visa, MasterCard, American Express)
Bank Transfers
PayPal
Other online payment options (details provided at checkout)
Yes! All transactions made on Funmiglobalonlinestore are processed through a secure payment gateway. We use industry-standard encryption to protect your personal and financial information.
All prices on our website are inclusive of VAT (Value Added Tax) for UK-based customers. The applicable tax rate is included in the price you see at checkout.
You will be charged at the time of purchase.
Currently, we only accept full payments at the time of purchase. However, if we introduce installment options, it will be clearly indicated during checkout.
If your payment fails or is declined, please ensure that your payment details are correct, and try again. If the issue persists, please contact your bank or financial institution. You can also reach out to us for assistance with payment issues.
If you have a promo code or discount voucher, you can enter it during checkout to receive your discount. The discount will be applied to your total before payment is processed.